At WavePress, we’re confident you’ll love your new product! However, if you need to return it for any reason, please read the details below.

Returns

• We are happy to exchange items that arrive damaged or defective.
• Claims must be submitted within 14 days of delivery
• The issue must not be caused by normal wear, misuse, or improper care
• Once approved, we will replace the item at no additional cost

Order Cancellations

• Orders may be canceled only before they are shipped
• Once an order has entered production or has shipped, it cannot be canceled

Personalized & Custom Orders

• All WavePress products are custom and personalized
• Refunds are not available for personalized items
• We cannot accept returns or exchanges for spelling errors, incorrect personalization details, or design choices approved at checkout
  

Return Postage

• Customers are responsible for return postage costs, which are non-refundable unless the item is faulty.
• Please keep your proof of postage in case of any issues.

Processing Refunds

• Once we receive your return, we’ll process your refund as quickly as possible.
• For faulty items that are not being returned, please provide photographic evidence, and we’ll take care of the issue right away. If you have any questions or need assistance, feel free to reach our team at support@wavepressdesign.com